To enhance safety and accessibility, mobility aids need to address basic specifications as follows, as required by Disability Standards for Accessible Public Transport 2002:
Wheelchairs are essential mobility aids, and are welcomed on board low-floor, accessible buses, subject to some simple safety rules (see below).
Wheelchair users who are able to fold their chairs, and to enter and leave the bus, with or without the aid of a carer will be carried on any of our buses. Bus Operators have the discretion to provide assistance but (other than lowering the bus or extending wheelchair ramp) are not required to help passengers to enter or leave buses.
Electric scooters and similar vehicles are small vehicles and are often used as an alternative to public transport. They are not considered to be essential mobility aids, and are in most cases too heavy and unstable to be carried with safety. Martin’s will only carry scooters with a laden weight of less than 300 kg, and which can be driven onto the bus, and manoeuvred to fit wholly within the allocated wheelchair space under their own power.
Any mobility aid not complying with the specifications for mobility aids listed above. This includes large ride-on-scooters and all three-wheeled ride-on-scooters.
All buses have maximum loading levels (the greatest number of passengers which can be safely carried), and this applies to intending passengers with mobility aids. Bus Operators with a fully loaded bus are not expected to pick up a passenger just because he or she is using an aid of this kind.